Shipping and Payment Policy
Delivery and Lead Time
Orders for items that are in-stock ship within 24-48 hours of order processing, excluding weekends and holidays. Most orders are shipped the next day the order is placed, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 5:00 EST. During times of high volume, the lead time for Ground shipping may vary slightly.
General Shipping Policy
If you feel your shipping quote is incorrect or the system is not working properly in the shopping cart, you can obtain a shipping quote by e-mailing to firstname.lastname@example.org
Most orders over $50 qualify for Free Shipping to the contiguous USA (if product is available on the US stock).
We will use a combination of shipping carriers to ensure the most efficient delivery of your items with online package tracking. In-stock items usually arrive within 1-7 business days, depending on your location.
If your order doesn't qualify for free shipping, you will be able to choose from available shipping options during the checkout process.
When you place an International order, we are happy to provide you with a quote before or after placing your order. You can obtain a shipping quote by adding the desired items to your shopping cart and entering your country, your region and zipcode (when applicable.)
International shipments may be liable for local customs and duties. These customs and duties are the responsibility of the recipient. Strobius Shop cannot determine what local customs and duties might be, contact your local customs office for further information. Strobius Shop cannot declare items purchased as merchandise anything else other than merchandise.
Refused and Abandoned Packages:
If package is refused, returned or abandoned at the time of delivery for whatever reason, customer will only be refunded the purchase price of the item minus the original shipping cost, the return shipping cost, any Customs, Import, Duty Fees, Taxes, and/or Brokerage Fees, that are incurred as the result of the item being returned to the Strobius Shop.
Items that are Out of Stock
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will become available.
We are happy to accept payment for purchases on our website by Visa, MasterCard, American Express, Paypal, Skrill or Bank Transfer.
Items being returned must be sent back new, undamaged and within 30 days of purchase. We reserve the right to ask the customer to cover return shipment cost in cases with the unwanted (not damaged or defect) item return.
Steps for returns
- Notify us about your will to return the product (please mention the order number and the exact products you want to return)
- Receive the return label from us (in case we agree to cover the cost) via e-mail
- Pack up the items you want to return in their original packaging.
- Attach the return label to the package and hand it off to the return shipper.
- Typically it takes up to 7 business day for the US orders and 15-20 business days for International orders for the item to be received back in inventory and another business day to process a refund.